Help

This page is designed to answer any queries you may have about your subscription and our services.

Please select from the list below to find the information you are looking for

Subscription Start Times

Missing Issues

Change of Address

Renewals

Gifts

Payment Options

Refunds & Cancellations

Privacy Policy

Security

Terms & Conditions

Subscription Start Times

• • With most magazines you should receive your first magazine within 6 to 10 weeks of placing your order and making payment. However, this depends on how frequently the magazine is published, whether it is local or international, and whether it is sent by airmail or surface mail.

Generally, the following lead times will apply:

 

Local weekly or monthly title:	6 – 8 weeks
Local bi-monthly or quarterly title:	8 – 12 weeks
International Airmail Title:	6 – 10 weeks
International Surface Mail:	8 – 16 weeks

 

• Please note that these are standard industry lead times. With most publications, each issue has a cut-off date to determine the number of copies to be printed for subscribers. As this date is usually well in advance of the actual on-sale date, subscriptions do not commence with the current issue.

• Please be assured, your subscription will start when you receive your first issue, not when you place your order. So if you have paid for 12 issues, you will receive 12 issues.

• If you have not received your first issue within the times stated above, please Click Here to e-mail our friendly customer service team at MagMag (a division of TMMC Ltd).

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Missing Issues

  

• • If you have ordered a new subscription and have not yet received an issue, please read the information on subscription commencement times.

  • Any claims for missing issues must be received within 3 months of the issue publication date.

  • If you have missed an issue please Log In to place a claim online, or Email Us and we will endeavour to source the issue for you.

  • Please remember that we are a subscription agency, not a publisher, and therefore need time to contact the publisher or distributor of the publication to source any missing issues.

  • If we cannot obtain a copy of the missing issue we will extend your subscription to ensure you receive the correct number of issues.

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Change of Address

 

• To change your address please Contact Us or send us an email.

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Renewals

 

• To renew your subscription add the magazine to the cart and select "This is a renewal" at the checkout. If you know your subscriber number please enter this in the field provided.

• Subscription renewal reminders will be mailed out at least three months prior to the expiration date of your subscription, and will be repeated to ensure you don't miss any issues.

• If you do not wish to renew your subscription, please Click Here to email our friendly customer service team.

• We recommend renewing your subscription at least one month prior to expiration to avoid any lapses in delivery.

• Late Renewals: Should your renewal be received less than 1 month prior to expiration, lapses may occur in the delivery of your magazine (particularly for international titles). To ensure continuity of your subscription please pay for your subscription on your first renewal reminder.

• In the case of a late renewal for a lapsed subscription, MagMag (a division of TMMC Ltd) will make every effort to backdate your subscription to include issues missed, however we cannot accept liability for non-continuous delivery.

 

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Gifts 

• • MagMag (a division of TMMC Ltd) offers a free gift card with any gift subscription purchased. To add your own personalised message simply fill out the gift card field when you go through the checkout, and specify whether you would like the card sent to you or straight to the recipient.

  • Your printed gift card will be received within 5 working days. Please note that the actual subscription will not commence straight away (Click Here for more) but the card will ensure your special person knows they have a magazine coming soon!

  • Stuck for ideas? Simply buy a MagMag Gift Card so the lucky recipient can choose their own favourite title. 

  • Or to find out more about our fantastic corporate gifting services for clients and employees please Click Here.

 

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Payment Options

 

• • Direct credit: Please remember to quote your Subscriber Number and Subscription Reference Number with all payments by DC. Send a remittance advice by email to accounts@tmmc.co.nz.

Bank deposit details:
ANZ Bank, Queen Street, Auckland, New Zealand
Account Number: 01 1811 0112609 01

• • Credit Card: Visa, Mastercard, AMEX, Diners

  • Cheque: To pay by cheque, please select the invoice option at the checkout and we will send you an invoice by mail. Please note that your order will be processed when payment is received.

  • MagMag Gift Card: If you have been given a MagMag Gift Card  simply select this option at the checkout, and fill in the unique voucher number or phone us free on 0800 624 634.

  • Corporate Account: A TMMC corporate account enables greater freedom with a monthly billing service tailored to your company's needs. For more information and an application form, please Email Us.

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Refunds & Cancellations

• • For subscriptions purchased through TMMC, refunds will be given on the unused portion of your subscription only where the publisher has consented to the refund. Faulty goods, mis-bound or mis-printed magazines can be exchanged.

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